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Professional Standards Professionalism is of paramount importance to the REALTOR organization, and every new REALTOR must complete training for and pledge to uphold the REALTOR Code of Ethics. All REALTORS also agree to abide by the dispute resolution processes in the REALTOR Code of Ethics and Arbitration Manual. Occasionally, disputes arise between REALTORS (or between a consumer and REALTOR) whether monetary in nature, regarding business practices or at times both. Fortunately, local REALTOR board offices each have a Professional Standards Committee that can often help consumers and REALTORS to resolve their disputes. The dispute resolution processes offered by the Manitowoc County Board of Realtors (MCBR) through the Wisconsin Realtors Association statewide professional standards program include ethics hearings and arbitration as well as voluntary mediation services. To learn more about these processes and to access the forms necessary to initiate a dispute or complaint, please read on below or visit Wisconsin REALTORS Association website at: https://www.wra.org/professionalstandards/ | NAR & WRA ResourcesThese links will open in a new tab / window. NAR Code of Ethics & Professional Standards Code of Ethics & Arbitration Manual Ethic Complaints & Arbitration Hearings WRA Professional Standards Administrator Phone Number: 608-242-2299 email: psa@wra.org |
Ombudsman & Mediation
OmbudsmanOmbudman service is essentially an informal type of mediation wherein a neutral ombudsman contacts both parties by telephone to see if an amicable resolution can be reached without the need for filing paperwork and meeting in person. Ombudsman services are free and may be requested at the local REALTOR association where the REALTOR holds membership. To lookup a REALTOR's local association, click here. | MediationMediation is a process where parties, with the assistance of a neutral mediator, attempt to resolve their dispute by mutual agreement during a face-to-face meeting. REALTOR mediation is a free alternative dispute resolution technique used as an alternative to litigation or formal ethics or arbitration hearings |
EthicsIf you believe a REALTOR has violated one or more articles of the Code of Ethics, a complaint alleging a violation of the Code of Ethics may be filed with Wisconsin Realtors Association statewide professional standards program, or where the Realtor participates in a REALTOR association owned or operated MLS. If found at fault, REALTORS may face mandatory education, fines and/or potential suspension for repeated offenses. There is no award given to the complainant whether or not the REALTOR is found at fault, though a monetary settlement for an Ethics complaint may be possible via the voluntary mediation/ombudsman service. | How to File an Ethics Complaint |
ArbitrationREALTORS agree as a condition of membership to arbitrate contractual and certain non-contractual disputes in accordance with Article 17 of the Code of Ethics. Although there may be additional filing options, similar to filing an ethics complaint, an arbitration request may be filed with a Wisconsin Realtors Association statewide professional standards program. Whereas Ethics hearings may result in a REALTOR being disciplined according to Wisconsin Realtors Association statewide professional standards program. Arbitration requests are filed to resolve a monetary dispute between the parties. |
Additional Resources
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Call or Email Us Office: 920-973-7748 Email: mcbrealtors@gmail.com | Address: 1011 S 10th St Ste 103 |
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